Last Updated: 22-09-26
At Daem Information Technology Services (“Daem,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name, job title, and company name
- Email address and phone number
- Business address
- Any information you provide when contacting us or requesting a consultation
Technical Information
- IP address and browser type
- Device information
- Pages visited and time spent on our website
- Referring website or source
Service-Related Information
- Information related to your IT systems, infrastructure, or software (collected only as necessary to deliver our services, such as Odoo implementation, managed IT support, or consulting)
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide consultations
- Deliver and manage our IT and managed services
- Improve our website, services, and customer experience
- Send updates, newsletters, or marketing communications (with your consent, where required)
- Comply with legal and regulatory obligations
- Detect, prevent, and address technical or security issues
3. Legal Basis for Processing (PDPL Compliance)
Daem processes personal data in accordance with the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL). We collect and process your information based on:
- Your consent
- The necessity to perform a contract or service you requested
- Compliance with a legal obligation
- Our legitimate business interests, provided these do not override your rights
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers and partners who help us deliver our services (e.g., hosting providers,
Odoo, payment processors) - Legal and regulatory authorities, where required by law
- Business transfers, in the event of a merger, acquisition, or sale of assets
All third parties are required to handle your data securely and in compliance with applicable data protection laws.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure servers, encryption where applicable, and restricted access to sensitive data.
While we strive to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Under the PDPL and other applicable data protection laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for processing (where consent is the legal basis)
- Object to certain types of processingRequest a copy of your data in a portable format
To exercise any of these rights, please contact us using the details below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites, including Odoo and other partner platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Daem Information Technology Services
Website: https://daempro.com/
Phone: +966 595797989
Email: info@daempro.com
Location: Saudi Arabia
